Reputation Management

81% of consumers say their #1 source of local business information is a search engine or online business directory.

Did you know that a one-star improvement in your average review rating could increase your chances of a sale by 37%? Responding to reviews on time is one of the best ways to do that. A well-timed, well-thought-out response shows readers that you care about your customers—it can even influence a reviewer to update their review!

With Reputation Management, you can:

  • Monitor customer reviews from influential sites like Google and Facebook. 
  • Get alerted the moment a new review is discovered.
  • Respond to reviews with suggested responses in just two clicks.
  • Get deep insights through Artificial Intelligence telling you how customers really feel about aspects of your business.

People are talking about ABC Company online. This chatter can range from exciting press releases and peppy Instagram posts to furious blog posts and slanderous tweets. To stay on top of your reputation, you need to monitor all of this word of mouth.

With Reputation Management, you’ll know exactly when ABC Company is mentioned online and where. Plus, our automated sentiment analysis will give you an immediate glimpse into whether that mention is positive or negative. That way you can prevent catastrophes and amplify positive word of mouth.

To outshine your competition online, you need to establish a superior presence on search engines and social media. Do you know your competitors’ share of search engine results for keywords related to your business? And do you know how many Facebook or Twitter followers they have?

Reputation Management gives you an ongoing competitive comparison of search engine results and social media followers. With this intel, you’ll be able to make strategic online marketing decisions that will help you stand out from your competition.

Your online reputation matters.

Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.

Monitor reviews

Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).

Generate reviews

Easily gather new reviews from delighted customers and ensure that negative reviews stay private.

Advanced listening

Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.

Competitor insights

Monitor what your competition is doing online and build strategies to gain more customers in your area.

Simple social media management

Save time by using one platform to monitor and analyze your social media efficacy.

Monitor web presence

View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.